Last updated: 22/07/2026
Heaven’s Touch Therapy (“we”, “us” or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make an enquiry, book an appointment or otherwise communicate with us.
We are committed to handling your personal data responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this Privacy Policy carefully to understand how we collect and use your personal information.
We may collect and process the following information:
You may provide us with information when you:
Complete a contact or enquiry form on our website;
Book or enquire about an appointment, class, event or service;
Contact us by email, telephone, WhatsApp or social media;
Subscribe to receive communications from us;
Complete forms relating to your treatment, rehabilitation, exercise, Pilates or wellbeing services; or
Communicate with us in relation to our services.
Depending on how you interact with us, this information may include your name, email address, telephone number, address and other information you choose to provide.
Where relevant to the services you request, you may also provide information relating to your health, injuries, medical history, physical activity and wellbeing. This information may constitute special category personal data under data protection law and will only be collected and processed where necessary to provide the services requested and in accordance with applicable data protection requirements.
When you visit our website, we may automatically collect certain technical information, including:
Your IP address, which may be collected in a truncated or anonymised form;
Browser type and version;
Operating system and platform;
Information about how you use our website, including the pages you visit, how long you spend on the website, how you arrived at the website, the links you click and any documents you download;
Page response times and any download errors; and
Other technical information that helps us understand how our website is used.
Where possible, this information is collected in an anonymised or aggregated form and is not used to identify you personally.
Our website may use cookies and similar technologies to distinguish you from other users and to help us provide you with a better browsing experience.
Cookies may also help us understand how visitors use our website so that we can improve its content, functionality and performance.
We may use the information we collect to:
Respond to your enquiries and requests;
Provide, arrange and administer the services you request from us;
Manage appointments, bookings, classes, events and communications;
Communicate with you about your enquiries, appointments or services;
Maintain appropriate records relating to the services we provide;
Administer, operate and improve our website;
Understand how visitors use our website and improve the user experience;
Monitor website performance and troubleshoot technical issues;
Maintain the security of our website, systems and information; and
Comply with our legal and regulatory obligations.
Where you have chosen to receive marketing communications from us, we may also use your information to send you relevant updates, news and information about Heaven’s Touch Therapy. You can unsubscribe from marketing communications at any time.
We will only process your personal data where we have a lawful basis to do so under applicable data protection law.
Depending on the circumstances, this may include:
Where you have provided your consent;
Where processing is necessary to provide a service you have requested or to take steps at your request before entering into an agreement;
Where processing is necessary for us to comply with a legal obligation; or
Where processing is necessary for our legitimate interests, provided those interests do not override your rights and freedoms.
Where we process health-related or other special category data, we will do so only where an appropriate additional legal condition applies under applicable data protection law.
Information you provide to us may be sent to us electronically or stored securely using trusted systems and service providers that support the operation of our business.
We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, the transmission of information over the internet is not completely secure. While we will do our best to protect your personal data, we cannot guarantee the security of information transmitted to our website. Any transmission is made at your own risk.
Once we have received your information, we will use appropriate procedures and security measures to help prevent unauthorised access.
We will not sell or rent your personal information.
We may share your information with trusted third-party service providers where this is necessary to operate our business, provide our services, manage our website, process bookings or communicate with you.
These providers may include, where applicable:
Website hosting providers;
Booking and appointment management platforms;
Email and communication service providers;
Website analytics providers;
Payment processing providers; and
Other service providers who support the operation of Heaven’s Touch Therapy.
Our website may be hosted or supported by third-party providers. We may also use third-party platforms to manage bookings, communications, email marketing and other business functions.
Where third-party providers process personal data on our behalf, we take reasonable steps to ensure that appropriate data protection and security measures are in place.
We may also disclose your personal information where required to do so by law, regulation, court order or other legal process, or where necessary to protect our rights, property or the safety of others.
We will only retain your personal information for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, regulatory or professional requirements.
The length of time we retain your information will depend on the nature of the information and our relationship with you.
When your personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
Our website may contain links to third-party websites, platforms or services.
If you follow a link to another website, please be aware that these websites have their own privacy policies and terms. We are not responsible for the privacy practices or content of third-party websites.
We recommend that you review the privacy policy of any third-party website before submitting personal information to it.
Under applicable data protection law, you may have rights in relation to your personal data, including the right to:
Request access to the personal data we hold about you;
Request correction of inaccurate or incomplete information;
Request the deletion of your personal data in certain circumstances;
Request restriction of the processing of your personal data in certain circumstances;
Object to certain types of processing; and
Request the transfer of your personal data in certain circumstances.
Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise your rights, or to ask questions about how we use your personal information, please contact us using the details below.
We may need to request additional information from you to verify your identity before responding to certain requests.
You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you are concerned about how we have handled your personal data.
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements or data protection practices.
Any changes will be posted on this page, and where appropriate, we may notify you by email or through other suitable communication channels.
We recommend checking this page periodically to ensure that you are aware of any updates.
If you have any questions, comments or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Heaven’s Touch Therapy
Email: info@heavenstouchtherapy.co.uk
Website: www.heavenstouchtherapy.co.uk
You can also contact us through the contact form on our website.