Last updated: 22/07/2026
These Terms and Conditions (“Terms”) govern your use of the Heaven’s Touch Therapy website and the services we provide.
Throughout these Terms, “Heaven’s Touch Therapy”, “we”, “us” and “our” refer to Heaven’s Touch Therapy Ltd, a company registered in England and Wales under company number 12230711, with its registered office at 124 City Road, London, England, EC1V 2NX.
By accessing or using our website, making an enquiry, booking an appointment, purchasing a service, attending a class or event, or otherwise engaging with our services, you agree to be bound by these Terms.
Please read these Terms carefully before using our website or booking our services. If you do not agree with these Terms, you should not use our website or services.
These Terms should be read alongside any other policies or information that apply to our services, including our Privacy Policy and any specific booking, cancellation or service information provided to you.
Heaven’s Touch Therapy provides a range of services, which may include:
Sports therapy and rehabilitation;
Sports massage;
Clinical Pilates;
Pilates classes;
Personal training;
Exercise and movement-based services;
Corporate wellbeing services;
Group wellbeing events; and
Other related wellbeing, fitness and physical activity services.
The services available, their content, availability and pricing may change from time to time.
Information provided on our website is intended to provide a general overview of our services. The exact nature of a service may vary depending on your individual needs, goals, circumstances and the professional assessment provided.
When you make a booking with us, you agree to provide accurate and complete information where requested.
Appointments, classes, events and other services are subject to availability.
A booking is only confirmed once we have received confirmation through our booking system, by email, WhatsApp, telephone or another agreed method of communication.
You are responsible for ensuring that the contact details you provide are accurate and up to date.
Where you are unable to attend an appointment or need to rearrange a booking, you should contact us as soon as reasonably possible.
Our cancellation and rearrangement terms may vary depending on the service booked. Any specific cancellation terms provided to you at the time of booking will apply to that booking.
The prices for our services are displayed on our website or communicated to you at the time of booking.
Prices may change from time to time. Any price change will not affect a booking that has already been confirmed, unless otherwise agreed.
Payment may be required at the time of booking, before a service is provided or in accordance with any payment arrangements agreed with you.
We reserve the right to refuse or cancel a booking where payment has not been made as required.
All prices are stated in pounds sterling unless otherwise specified.
To help us provide appropriate and safe services, you are responsible for providing accurate and relevant information about your health, injuries, medical history, medication, physical activity and any other circumstances that may affect your participation in our services.
You should inform us of any relevant changes to your circumstances before or during your appointment, class or session.
Failure to provide relevant and accurate information may affect our ability to provide services safely and appropriately.
Where we consider that a service may not be suitable or safe for you, we may recommend that you seek advice from an appropriate healthcare professional or decline, postpone or modify the service.
Our services are designed to support your individual goals and wellbeing.
Where appropriate, we may provide information, guidance, exercise, movement, rehabilitation or other interventions based on the information available to us and our professional assessment.
However, we do not guarantee any particular outcome, result or timeframe.
Individual results will vary depending on a range of factors, including your circumstances, consistency, participation, adherence to recommendations and other factors outside our control.
Information provided through our website, social media, emails or other general communications should not be treated as a substitute for individual professional assessment or advice.
You are responsible for informing us of any relevant health conditions, injuries, symptoms, limitations or other circumstances that may affect your ability to safely participate in a service.
You should follow reasonable instructions provided by our practitioners, instructors or trainers during appointments, classes and sessions.
If you experience pain, discomfort, dizziness, illness or any other concerning symptoms during a session, you should inform the practitioner or instructor immediately.
We reserve the right to pause, modify or end a session where we reasonably believe that continuing may not be appropriate or safe.
You should seek appropriate medical advice where necessary. Our services are not intended to replace emergency medical care or the advice of your doctor or other appropriately qualified healthcare professional.
We aim to ensure that the information on our website is accurate and up to date.
However, we do not guarantee that all information will always be complete, accurate, current or free from errors.
Information on our website is provided for general information purposes and should not be relied upon as the sole basis for making decisions about your health, treatment, exercise or wellbeing.
We reserve the right to update, change or remove content from our website at any time.
We may occasionally need to change, suspend or cancel a service, appointment, class, event or other offering.
This may be due to circumstances including practitioner availability, illness, venue availability, technical issues, operational requirements or circumstances outside our reasonable control.
Where reasonably possible, we will notify you of any significant changes and, where appropriate, offer an alternative arrangement.
Our website may contain links to third-party websites, platforms or services.
These may include booking systems, payment providers, social media platforms, external resources or other services.
Third-party websites and services are operated independently from Heaven’s Touch Therapy and may have their own terms and privacy policies.
We are not responsible for the content, availability, security or privacy practices of third-party websites or services.
You should review the relevant terms and privacy policies before using third-party services or providing personal information to them.
Unless otherwise stated, all content on this website, including text, branding, logos, graphics, photographs, videos, designs and other materials, is owned by or licensed to Heaven’s Touch Therapy.
You may view and use the website for your personal, non-commercial use.
You must not reproduce, copy, distribute, modify, publish, sell, license or commercially exploit any content from our website without our prior written permission.
You must not use our name, branding, logos or other intellectual property in a way that suggests an association, endorsement or partnership without our prior written permission.
If you voluntarily provide feedback, testimonials, suggestions, ideas or other content to us, you agree that we may use that information for legitimate business and marketing purposes where we have the appropriate permission or lawful basis to do so.
We will not publish identifiable testimonials, photographs, videos or other content featuring you without obtaining appropriate consent where required.
You must not submit content that:
Is unlawful, threatening, abusive, defamatory, discriminatory or otherwise inappropriate;
Infringes the intellectual property, privacy or other rights of another person;
Contains malicious software, viruses or other harmful code;
Contains deliberately false or misleading information; or
Is intended to interfere with our website, systems or services.
You remain responsible for content that you submit to us.
You must not use our website or services:
For any unlawful purpose;
To infringe the rights of Heaven’s Touch Therapy or another person;
To submit false or misleading information;
To introduce viruses, malware or other harmful code;
To attempt to gain unauthorised access to our website, systems or accounts;
To interfere with the operation or security of our website;
To copy, scrape or reproduce website content for commercial purposes without our permission; or
In any way that could damage, disable, overburden or impair our website or services.
We reserve the right to restrict or terminate access to our website or services where we reasonably believe that these Terms have been breached.
We aim to provide our services with reasonable care and skill.
However, we do not guarantee that:
Our website will always be available, uninterrupted or error-free;
All information on our website will always be complete, accurate or current; or
Any particular result or outcome will be achieved through the use of our services.
Our services are not a substitute for emergency medical treatment or appropriate medical advice.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
To the fullest extent permitted by law, Heaven’s Touch Therapy shall not be liable for any loss or damage arising from your use of our website or services where such loss or damage could not reasonably have been foreseen.
Nothing in these Terms shall exclude or limit our liability for:
Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation;
Breach of statutory rights that cannot legally be excluded or limited; or
Any other liability that cannot legally be excluded or limited under applicable law.
Where you participate in physical activity, exercise, rehabilitation, Pilates, massage or other physical services, you are responsible for providing relevant information about your health and circumstances and following reasonable instructions provided to you.
You agree to be responsible for any losses, claims, liabilities, costs or expenses reasonably incurred by Heaven’s Touch Therapy as a result of your deliberate or unlawful misuse of our website or services, or your breach of these Terms.
This clause does not limit any rights or protections you may have under applicable law.
Your use of our website and the submission of personal information to us is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, store and protect your personal data.
We may suspend or terminate your access to our website or services where we reasonably believe that you have breached these Terms or where necessary for legal, security or operational reasons.
You may stop using our website or services at any time.
Any rights or obligations that, by their nature, should continue after termination will continue to apply.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it lawful and enforceable where possible.
If this is not possible, the relevant provision shall be removed from these Terms without affecting the validity of the remaining provisions.
These Terms, together with our Privacy Policy and any other specific terms or policies referred to on our website, constitute the agreement between you and Heaven’s Touch Therapy in relation to your use of our website and services.
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.
The courts of England and Wales shall have jurisdiction, subject to any mandatory legal rights you may have as a consumer.
We may update these Terms from time to time to reflect changes to our services, business or legal obligations.
The most current version will be published on this page.
You should check this page periodically for updates.
Your continued use of our website or services after changes have been published will constitute acceptance of the updated Terms, where legally applicable.
If you have any questions about these Terms and Conditions, please contact us:
Heaven’s Touch Therapy
Email: info@heavenstouchtherapy.co.uk
Website: www.heavenstouchtherapy.co.uk
You can also contact us using the contact form available on our website.